Exchange notice Account Notice

“Account Notice” appears in Office after switching Office 365 plans

If you installed Office on a PC as part of your Office 365 for business subscription, and your organization switches to a different Office 365 for business plan, you might have to install the version of Office that comes with your new plan. Office lets you know this by displaying the following message in Office in 1-3 days after your plan changes:

“Account Notice. Your Office 365 subscription has a pending change. To keep using your applications without interruption, please sign in now.”

Account Notice: Your Office 365 subscription has a pending change. To keep using your applications without interruption, please sign in now.You can stop the account notice by uninstalling your current version of Office, and then installing the version that comes with your new plan.

Important

  • Be sure to install the version of Office that comes with your new plan as soon as you can. If you don’t, you will eventually see Unlicensed product errors.
  • Your new Office 365 plan might come with the 2013 version of Office, the 2016 version of Office, or both.
  • Depending on which version of Office you install, some apps, such as Access, might not be included. For information about what features are available across Office 365 plans, see Office feature availability across Office 365 plans.

Let’s get started

  1. Use Control Panel to uninstall Office, as described in Uninstall Office 2013, Office 2016, or Office 365 from a Windows computer.
  2. After Office is uninstalled, sign in to Office 365 at http://portal.office.com/OLS/MySoftware.aspx.
  3. On the Office page, select a Language, and then choose Install to install the 32-bit version.

    Note   To install the 64-bit version, choose 64-bit in the Version section before you choose Install. If you’re uncertain, try Choose the 32-bit or 64-bit version of Office for more information.

    Install the latest version of Office page

  4. Select Run or the equivalent depending on the browser you’re using.

    Select Run in install wizard

  5. Follow the prompts and accept the license agreement.
  6. When you see “You’re good to go,” select All done.

    Select All done! in Office install wizard Tip    After installing, you can start to use Word, Excel, and the other Office applications. If you can’t find the applications, learn how to find the Office applications that you just installed.

What happens if I don’t install the version that comes with my new plan?

If you don’t install the version of Office that comes with your new Office 365 for business plan, Office will begin to display (Unlicensed Product) in the title bar, and you see the following message:

“UPDATE REQUIRED. Your Office 365 subscription has a pending change. Please apply the change now to keep using your applications.”

Eventually, Office enters reduced functionality mode, and most buttons and features are disabled. Install the new version of Office as soon as you can so that all features of Office continue to work.

Red banner in Office applications that states: UPDATE REQUIRED: Your Office 365 subscription has a pending change. Please apply the change now to keep using your applications.

Didn’t switch plans?

Unlicensed product errors can happen for other reasons. See Unlicensed Product errors in Office for help.

Still need help?

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