Action |
Dial |
| Emergency Services | 999 or 112 |
| Access Extension Voicemail (only accessible from the extension itself) | 1571 |
| Access Central voicemail (accessible from any extension within the account) | 1572 |
| Call or transfer into the conferencing facility | 155, <room>#, <PIN or admin PIN>#, <state name># |
| Call a group of phones (as defined in the portal under call groups) | *<group number> |
| Intercept/Pickup group call | *0#<pickup group ID> |
| Intercept/Pickup extension call | **<seat/extension number> |
| Call another extension (internal only) | <seat/extension number> |
| Speaking clock (on-platform) | 123 |
| Record a custom prompt (e.g. IVR greeting, Queue greeting) | 151 |
| Call Monitoring, listen into another seat (passwords defined in the portal) | 154, <seat number>,<password> |
| Page extension (one-way audio) | *2#<seat/extension number> |
| Page group (one-way audio) | *3#<call group> |
| Intercom (two-way audio) | *4#<seat/extension number> |
| Dial Welcome Message (used for diagnostics) | 1234 |
| Dial Echo Test (used for diagnostics) | 160 |
| Last Call Identified (DDI calls and Group calls only) | 1471 |
| Withhold number prefix (per call) | 141<telephone number> |
| Access Voicemail Externally (mailbox & password required from the portal) | 0843 557 4 557 |
| Access Conferencing Service Externally | 0843 557 5 575 |
| Time Profile Night Mode | *1#<time profile number> |
| Call Parking | (park a call) 1900 <parking reference read back> |
| (retrieve a parked call) <dial parking reference> | |
| Call Recording | #1 (mute call recording) |
| #2 (unmute call recording) | |
| Extension Call Intercept/Pickup | **<seat number> |
| Dynamic Call Queue agent login (extensions jumping in/out of queues) | (Login) 120*<queue number> |
| (Logout) 121*<queue number> | |
| Voicemail greeting recording | Enter the required mailbox via: 1571 (personal mailbox), 1572 (central mailbox), Voicemail remote access (see above) |
| 0 for mailbox options | |
| 1 – record unavailable greeting (rings out) | |
| 2 – record busy greeting (only works if handset sends a busy signal back to platform, disable call waiting) | |
| 3 – record name | |
| 4 – record temporary greeting | |
| Conference Room Short Codes (pressing * takes you to the menu) | *1 (mute and unmute) |
| *2 (Lock and unlock – admin only) | |
| *3 (Kick the last joined user – admin only) | |
| *4 and *6 (Conference room volume up/down) | |
| *7 and *9 (users volume up/down) |